Nepal Bankers’ Association (NBA), in collaboration with Visa International successfully conducted a workshop titled “Partner Support Workshop Nepal 2024”. This initiative was designed to equip banking professionals with essential knowledge to deepen their understanding of card services and support mechanisms and enhance the efficiency of operations across banks by addressing the current challenges.
Delivering the opening remarks, NBA Senior Program Officer, Mr. Kapil Gautam, warmly welcomed all participants and emphasized the importance of continually adapting and improving operations to meet the growing demands of customers within a rapidly evolving financial landscape. He also noted that this workshop is a crucial step in that direction.
During the program, Mr. Ganesh Mohan Chowdhury, Director of Client Services for India and South Asia at Visa, delivered an insightful presentation covering a wide range of topics. He delved into the complexities of card systems, operational framework of Visa, authorization and settlement processes, dispute resolution mechanisms, and the e-commerce transaction liability shift. He also addressed key areas including interchange reimbursement fees (IRF), electronic data quality program, account updater, online services, upcoming mandates and technology advancements, among others.
Mr. Ashish Chakraborty, Director of Business Development for South Asia at Visa, delivered the closing remarks, expressing gratitude to all participants for their presence. He noted that the session was instrumental in understanding the card-related operational challenges faced by Commercial banks and in providing practical solutions. He further emphasized Visa’s commitment to organizing similar programs in the future.
The program saw the participation of over 90 officials from commercial banks and various PSOs and PSPs.
